Legal
Refund & Cancellation Policy
We want you covered and confident. This policy explains how cancellations, credits, and refunds work for services provided by Resilience Security, LLC. Where a signed services agreement exists, its terms control if they differ from this page.
Last updated: July 23, 2025
01Our service guarantee
If an officer or patrol fails to meet the coverage standard defined in your services agreement - for example, a missed shift or an unfilled post - we will, at your option, re-perform the service or credit the affected shift. Our first priority is always to make coverage right, fast.
02Recurring & contracted services
- Billing. Ongoing guard and patrol services are billed in advance or on the cycle stated in your agreement.
- Cancellation notice. Either party may cancel ongoing services with the written notice period specified in the agreement (commonly 30 days). You are responsible for charges through the end of the notice period.
- Prepaid, unused coverage. Where you have prepaid for coverage that has not yet been delivered, the unused, unearned portion is refundable or credited, less any non-recoverable costs already incurred on your behalf.
03Event & short-term coverage
- 7+ days before the event: cancel for a full refund of any deposit, less a modest administrative fee.
- 72 hours to 7 days before: deposits are 50% refundable, as staffing is already scheduled.
- Within 72 hours: deposits are generally non-refundable because officers have been committed and other work declined. We will make reasonable efforts to reschedule where possible.
04What is non-refundable
- Services already performed and delivered as agreed.
- Costs already incurred on your behalf (e.g., special licensing, equipment, or third-party fees).
- Fees where cancellation notice was not provided as required.
05How to request a refund or credit
Email dispatch@resiliencesecurity.com or call (404) 555-0142 with your account or invoice details and the reason for the request. We aim to acknowledge requests within 2 business days and to resolve approved refunds within 10 business days, issued to the original payment method where possible.
06Disputes
If we can't resolve a billing concern directly, the dispute-resolution and governing-law terms in your services agreement and our Terms of Service apply.
This policy is a general template and not legal advice. Please have it reviewed by qualified counsel and aligned with your services agreement before relying on it.